Nav Riddhi Siddhi – Returns & Refunds Policy
Last updated: 16 July 2025
1. Overview
We want every pooja essential you purchase from Nav Riddhi Siddhi to arrive in perfect condition and uplift your spiritual practice. If something isn’t right, our hassle‑free returns and refund process makes it easy to set things straight.
2. Return Window
| Reason for Return | Return Window* | Remarks |
|---|---|---|
| Transit damage / manufacturing defect | Within 7 days of delivery | Photos of outer packaging + product required. |
| Wrong item shipped / missing items | Within 48 hours of delivery | Keep all packaging until we respond. |
| Unopened & unused product | Within 7 days of delivery | Seal must be intact; buyer’s remorse accepted once per order. |
*Return request must be raised within the stated window. Beyond this period, returns cannot be processed.
3. Non‑Returnable Items
Products opened, used, or showing signs of wear (e.g., burnt dhoop cones, partially used sambrani).
Items sold as “Final Sale” or “Prasad / Consumable” (e.g., Panch Meva) for hygiene reasons.
Gift cards, e‑gift vouchers, or promotional freebies.
4. How to Initiate a Return
Email us at navriddhisiddhi@gmail.com with:
Subject: Return Request – Order #<your‑order‑number>
Clear photos of the item and outer box (all sides)
Short description of the issue
Our support team will respond within 1 business day with a Return Merchandise Authorisation (RMA) number and courier instructions.
Pack securely in the original box (or similar sturdy carton) with all accessories, freebies, and invoice copy.
Hand over to the assigned courier. We will arrange free reverse pick‑up for damaged / wrong items; for voluntary returns (change of mind), the courier fee of ₹40 is deducted from the refund.
Once the parcel reaches our warehouse and passes inspection, we will process your refund or replacement.
5. Refund Options & Timelines
| Payment Method at Checkout | Refund Method | Processing Time** |
|---|---|---|
| UPI / Wallet / Net‑Banking | Same source | 3 – 5 business days after inspection |
| Credit / Debit Card | Same card | 5 – 7 business days after inspection |
| Cash on Delivery | Bank transfer (NEFT/IMPS) | 5 – 7 business days; bank details required |
**Bank settlement lags and public holidays may slightly extend these timelines.
6. Exchange Policy
Like‑for‑like exchanges are offered only for damaged or wrong items, subject to stock availability.
If the replacement item is out of stock, we will issue a full refund including any shipping fee you paid.
7. Order Cancellations
You may cancel an order before it is marked “Ready to Dispatch” in your account dashboard.
If prepaid, the full amount is refunded within the timelines above.
Orders already dispatched cannot be cancelled; please follow the return process instead.
8. Address for Returns (if self‑ship is agreed)
Nav Riddhi Siddhi Returns Desk
4024, Signature Global Synera
Sector 81, Gurugram, Haryana 122004
India
Packages without a valid RMA number on the label may be refused at the gate.
9. Need Help?
Email: navriddhisiddhi@gmail.com
Phone / WhatsApp: +91 99998 88348 (Mon ‑ Sat, 10 am – 6 pm IST)
We review this policy periodically to align with consumer protection guidelines and courier performance. Any significant updates will be posted here at least 7 days before they take effect.
एक प्रयास शुद्धता का — thank you for trusting Nav Riddhi Siddhi.