Nav Riddhi Siddhi – Privacy Policy
Last updated: 16 July 2025
Your privacy is sacred. At Nav Riddhi Siddhi (“we,” “our,” “us”), we treat every visitor and customer with the same respect we give our pooja essentials—handled with care, purified, and never misused. This policy explains what data we collect, why we collect it, and how you stay in control.
1. Scope
This Privacy Policy applies to navriddhisiddhi.com, our mobile experiences, and any communication channels (email, WhatsApp, social media, phone) linking back here. By using our services, you consent to the practices described below.
2. The Data We Collect
| Category | Examples | Purpose / Legal Basis* |
|---|---|---|
| Identity & Contact | Name, billing & shipping address, phone, email | Fulfil orders, customer support, contract performance |
| Payment | UPI ID, masked card details, Razorpay/Paytm transaction IDs (never full card numbers) | Process payments, fraud prevention, contract performance |
| Usage & Device | IP address, browser type, pages visited, referring URLs, time‑stamps | Site security, analytics, legitimate interest |
| Marketing Preferences | Newsletter opt‑in status, abandoned‑cart reminders | Consent‑based promotions |
| User‑Generated Content | Product reviews, social‑media posts tagged #NavRiddhiSiddhi | Display on site/social feeds, legitimate interest |
*Legal bases align with the Indian IT Act 2000 & SPDI Rules, and (for EU visitors) GDPR Articles 6(1)(a)–(f).
3. How We Use Your Data
Order Fulfilment – pick, pack, ship, and send tracking updates.
Customer Care – resolve queries, process returns, offer product guidance.
Site Improvement – diagnose bugs, optimise load times, refine content.
Marketing (Optional) – personalised offers, festive greetings, new‑product launches. Opt‑out anytime via the “Unsubscribe” link or email.
Legal Compliance – maintain tax invoices, prevent fraud, honour law‑enforcement requests where valid.
4. Cookies & Similar Tech
Small text files help us remember your cart, log‑in state, and language choice.
Essential cookies – cannot be declined (site would break).
Analytics cookies – Google Analytics; opt‑out via browser settings.
Marketing cookies – Facebook Pixel, Google Ads; disabled unless you click “Accept All” on the banner.
Manage or clear cookies in your browser at any time.
5. Data Sharing & Third Parties
We never sell your information. We share only with trusted partners under strict confidentiality:
| Partner Type | Why Shared | Safeguards |
|---|---|---|
| Courier & Logistics | Deliver orders, process RTO | Name, address, phone; no payment data |
| Payment Gateways | Complete transactions | PCI‑DSS compliance, tokenised data |
| Analytics & Ad Platforms | Understand traffic, run ads | Pseudonymised IDs; opt‑out controls |
| Cloud Hosting | Run our website | Data‑center ISO 27001 certified |
All vendors sign Data Processing Agreements aligning with GDPR (when applicable) and India’s SPDI Rules.
6. International Transfers
Our primary servers are in Mumbai, India. Some backups may reside in data centers abroad (e.g., Singapore). Wherever data travels, we ensure equal or stronger safeguards (standard contractual clauses, encryption in transit and at rest).
7. Data Retention
| Data Type | Retention Period | Rationale |
|---|---|---|
| Order & invoice records | 8 years | Indian tax & accounting laws |
| Marketing consent logs | Until you withdraw consent | Audit trail |
| Analytics logs | 26 months (Google default) | Trend analysis |
We purge or anonymise data once the period lapses.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access – know what data we hold.
Rectify – correct inaccurate or incomplete data.
Erase – request deletion where legally permissible.
Restrict / Object – limit processing or direct marketing.
Portability – receive a copy in machine‑readable form (GDPR only).
To exercise any right, email navriddhisiddhi@gmail.com with subject “Privacy Request – <Right>.” We respond within 15 days (30 days for complex cases).
9. Children’s Privacy
Our products are intended for adults (18+). We do not knowingly collect data from children. If a guardian believes a minor has provided personal data, contact us for immediate deletion.
10. Security Measures
SSL/TLS encryption for all site traffic.
Tokenised payments via PCI‑DSS compliant gateways.
Role‑based access for staff; two‑factor authentication on admin panels.
Regular penetration tests & backups.
Despite robust controls, no system is 100 % immune; report suspected breaches at once.
11. Third‑Party Links
Our site may link to external temples, blogs, or donation pages. We are not responsible for their privacy practices. Review their policies before sharing data.
12. Policy Updates
We revise this document when laws or business processes change. Material changes will be highlighted on the homepage or emailed at least 7 days before taking effect. Continuing to use the site after that indicates acceptance.
13. Contact Us
Privacy Officer
Nav Riddhi Siddhi
4024, Signature Global Synera,
Sector 81, Gurugram, Haryana 122004, India
📧 navriddhisiddhi@gmail.com
📞 +91 99998 88348 (Mon‑Sat, 10 am – 6 pm IST)
एक प्रयास शुद्धता का — thank you for trusting us with both your devotion and your data.